Legal
Data Retention and Deletion Policy
How long Mahad OCR keeps data and how it is removed.
Documents
Mahad OCR reads documents and returns data; it is not a document archive. Fixed retention periods: original files 30 days after reading; extracted results 90 days; failed reads 7 days; items waiting for review until reviewed plus 30 days; documents of test accounts 24 hours. Documents are used as training data only with your written opt-in. You can delete a document earlier from the dashboard.
Public demo files
Files submitted to the public demo are processed in memory and are not written to storage. Only anonymous counters and any contact details you deliberately submit are retained.
Account data
Account records, login history and audit entries are retained while the account is open, and for a limited period afterwards for security and accounting integrity.
Backups
A database backup is taken before every deployment. Deleted data can persist in backups until those backups are removed.
Deletion requests
To delete specific documents, use the dashboard. To delete an account or all data, follow the Data Deletion page or email [email protected].
Audit records
Audit entries are hash-chained and are not silently erasable; they record actions, not document contents.
Operated by Mahad Information Technology. Last updated 2026-10-01.