Legal
Contact and Complaints
How to raise an issue and what happens next.
Support
General help: [email protected]. Include your account email and, where relevant, the document id.
Billing
Billing questions and refund requests: [email protected].
Privacy and data
Privacy, access and deletion requests: [email protected] (subject "Privacy request").
Security
Vulnerability reports: [email protected] — see the Security Policy.
Complaints
If a response has not resolved your issue, reply asking for escalation and state that you are making a formal complaint. Complaints are reviewed by the Mahad OCR team responsible for the service.
Operated by Mahad Information Technology. Last updated 2026-10-01.