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Common questions

My document came back as "review"

At least one field is disputed, unreadable or missing — each one is marked ⚠ with the reason. Open it in the review queue, correct any field and approve.

My document came back as "failed"

The document could not be read. Try a clearer photo or scan and upload it again.

I hit a quota error (429)

Your monthly document quota is used up. Upgrade from the dashboard or wait for the monthly reset.

My PDF lost pages

PDFs are parsed up to 5 pages per upload. Split longer documents before sending.

Which engine read my document?

Check engine_path in the result — mrz and tesseract run on our servers, gemini is the external AI reader.